Responsible Gambling

Our Responsible Gaming Commitment

Sbobet is committed to responsible wagering and to minimising gambling‑related harm. This policy applies to all Sbobet customers and governs how we promote, monitor and enforce responsible gaming practices. We provide tools and processes designed to help players stay within their means and to seek help when needed.

Core Principles

• Security of the player: age verification, privacy protection and secure handling of payments and personal data.
• Security of the game: fair, random outcomes and independent monitoring of product integrity.
• Protection against gaming addiction: available self‑imposed limits, break options and clear pathways to support for players who need it.
• Transparent marketing: communications that accurately reflect what players can expect and do not encourage excessive play.

Minors and Age Verification

Participation in Sbobet products is limited to adults. We prohibit access by minors and require confirmation of age during registration. Where underage activity is detected or suspected, we will suspend or terminate the affected account and take appropriate steps to prevent recidivism. We will process personal data in accordance with our privacy commitments to protect the identity and information of our customers.

Player Protections and Data Security

We implement robust controls to protect players and their data. Personal data is processed only for purposes of account integrity, anti‑fraud measures and customer support. We do not use targeted marketing that would conflict with the goal of responsible play. We maintain clear boundaries between entertainment and financial risk and conduct ongoing oversight of game fairness and data integrity.

Self‑Management Tools

Customers may employ a range of controls to manage wagering activity. These tools are voluntary and can be activated or adjusted by the customer in accordance with the rules described below.

• Deposit Limits: Daily, Weekly and Monthly deposit limits may be set by the customer. Adjustments to these limits require acknowledgment by the customer and will take effect after a 24‑hour period. Limits may be increased or decreased at any time.
• Time‑Out: A temporary break from wagering for a period of 1 to 5 days. During Time‑Out you may not place bets. You may request withdrawals of remaining funds subject to applicable verification. The account will remain inaccessible for betting until the Time‑Out ends.
• Self‑Exclusion: A formal decision to refrain from wagering for a specified period. The minimum duration is 6 months; a longer term or indefinite exclusion may be requested. During Self‑Exclusion the account is disabled and active betting or deposits are prohibited. We will take reasonable steps to prevent new accounts or transfers that would circumvent the exclusion and will cooperate with applicable regulatory processes as required.
• Comprehensive Self‑Exclusion: For customers seeking permanent exclusion from all Sbobet interactive gaming activity, a comprehensive exclusion request may be submitted and will be processed in accordance with applicable regulatory obligations. The exclusion becomes effective once confirmed and is permanent and irrevocable.

Recognising and Responding to Problem Gambling

Problem gambling refers to patterns of play that interfere with personal, financial or social functioning. We expect players to monitor their behaviour and seek help if warning signs emerge. Common indicators include preoccupation with gambling, escalating wager sizes, repeated unsuccessful attempts to reduce play, irritability when limiting play, using gambling as an escape, deception about activity, debt and relationship difficulties. If you observe these signs in yourself or a loved one, pause wagering and use the available protective tools or contact Sbobet Support for assistance with limits, Time‑Out or Self‑Exclusion.

Support and Referrals

We recognise that some customers may need external support. If gambling is affecting wellbeing, Sbobet encourages seeking help from licensed professionals and local problem‑gambling services. We will provide information on available options and can assist with implementing account protections while you pursue support in your jurisdiction. We do not substitute medical or clinical treatment with gaming services.

Compliance, Privacy and Data Handling

Sbobet maintains compliance with applicable Know Your Customer and Anti‑Money Laundering requirements. Personal data is processed to verify identity, prevent fraud and ensure the security of the gaming environment. Data is stored and transmitted with appropriate safeguards in line with our privacy policy, and customers may exercise their data rights as provided by law.

Scope, Amendments and Effective Date

This Responsible Gaming Policy applies to all Sbobet products and services. The policy is effective immediately and will be reviewed at regular intervals. Updates will be communicated in accordance with our standard governance procedures. Where changes affect customer controls, reasonable notice will be provided.